NEGOTIATE INTERNATIONAL IN LOGISTICS – The most important thing to solve the problem and give the optimal solution to the shipment

In order to handle the international goods rotation, negotiation with international partners such as agents, shipping lines, sellers, buyers … to grasp ideas and information to solve problems is extremely important. important. The faster the problem is solved, the faster the goods can be circulated and saves a lot of time and costs. Here are the 3 best tips that I summarize after 13 years of fighting in the logistics industry, hope Supporting people to most effectively handle their work:

Use words in email, chat or phone calls:

Language in mail: first we need to have a professional email with the introduction (Raise the problem), the main content (Give the problem concise and full enough), ending (The message I desire). Content needs to be complete, often write emails in the form of a “report” of ongoing problems and provide details of the causes and consequences so that viewers can grasp all issues and want thoroughly from That provides a quick and effective plan of action. The trick is to set yourself as an email viewer to produce a complete email.

Sometimes it is necessary to write a letter to help your partner to grasp the whole progression of the event from the beginning to the present time: calling for empathy and supporting you in the Problem solving goal is reached.

• Language in chat: need to have words in my own style, maybe only I can use. Chatting needs to be extremely flexible at both solving problems to neutralize your emotions and customers to be the foundation for building quality relationships.
• Words in the phone: at this moment “charisma” is very important, besides questions or interactive content, it should be clear and slow so that both sides can easily grasp what the other wants. When you are determined to solve the problem big enough, the call will easily come to the results you want. After each call you should immediately write a thank you email and mention the key issue in the phone.

Give good reasons and create urgency:

• To attract the attention of the other person often we need to give many urgent reasons from reality to show your own honesty. Combine that with the urgency to draw your partner’s attention to your problem because often people working in the logistics industry work a lot and they are often busy, so your problem is one. Priority should have this “art”.
• It should be noted that the working culture of the region, such as China and Southeast Asian countries, may be similar in communication style like us, Japan is slower and more detailed in solving work, Europe they have to “indulge” them a little to solve them for themselves, but the speed of solving problems is slower and more rigid …

Effective negotiation and negotiation on spirit and win Win-Win:

To keep a long-term relationship, the negotiation is win-win so that we always have an effective and consistent working method. When the partner understands the working point of view and the goodwill to cooperate, everything will be smoother than ever.

Above are some of my opinions, hopefully everyone can apply in real work.

Have a good day with lots of energy.

Rocky Thạch Nguyễn – CEO Smart Link Logistics

If you need assistance with import and export of international goods, you can contact our Smart Link team. guide service consulting as well as necessary related customs procedures.

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